10 Things COVID-19 Will Change in Digital Commerce

According to Gartner, “COVID-19 triggered an urgent requirement for organizations — causing them to move deeper into digital channels and use digital technologies to increase revenue and engage customers.” Both B2C and B2B buying behaviors have undergone a monumental shift. Despite an eventual return to normalcy, COVID-19 has accelerated permanent changes in how buyers interact with brands.

The desire for anytime, anywhere gratification has driven a convergence in physical and digital experiences. Experience commerce, contactless payments and visual configuration of 2D and 3D product representations that do not require an in-store visit, are but a few of the changes accelerated by COVID-19. We believe you’ll learn:

  • How businesses are increasing their digital investments despite revenue shocks caused by COVID-19
  • Why enterprise marketplaces alleviate risks associated with disruption and provide new revenue stream opportunities for participants
  • How unified commerce offers consistent and personalized experience across channels throughout the customer journey


Download the report to learn more!

    All information that you supply is protected by our Privacy Policy.
    In order to provide you with this free service, we may share your business information with companies whose content you choose to view on this website.
    By submitting your information you agree to our Terms of Use.
    Third party cookies may be placed, to serve more relevant ads when you browse the web.
    You can learn more about those ads here.