Managing customer conversations at scale with the WhatsApp Business API

Vonage, a global cloud communications leader, provides a complete WhatsApp solution for organizations to elevate customer experiences and transform business processes. Vonage’s unified Messages API for WhatsApp, SMS, and other channels makes it easy to automate customer conversations through WhatsApp notifications, service dialogues, and marketing outreach to opted-in customers. 

Vonage brings WhatsApp into customer journeys across many different communication channels. With the Messages API, businesses can not only use WhatsApp and SMS together but also escalate WhatsApp AI-bot conversations to contact center voice calls. They can send links to live videos via WhatsApp, enhancing customer service and sales conversions. For secure two-factor authentication, our multi-channel Verify solution will soon support verification through WhatsApp as well.

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