I leader hanno sempre dovuto innovare per soddisfare le richieste di azienda e clienti, ma recentemente l’esperienza clienti è stata reinventata per un mondo sempre più digitale e “contactless”. Il servizio clienti non deve più soddisfare solo standard elevati, deve essere eccezionale per offrire le esperienze che i clienti desiderano. Leggi questo report per scoprire le tre principali tendenze relative all’esperienza clienti per il 2022, le sfide che presentano e come trasformare queste sfide in opportunità concrete.
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