Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often requires a feat of company-wide coordination. Agents must pull up account information for context, source answers from subject matter experts and quickly escalate potential issues.
“The Total Economic Impact (TEI) of Slack for Service Teams,” is a commissioned study conducted by Forrester Consulting on behalf of Slack. The study shows that Slack not only improves the customer experience, it can also boost revenue and enhance the employee experience.
With Slack, organisations reduced the cost of customer service tickets, increased revenue with improved customer satisfaction and reduced their productivity dragging reliance on a mish-mash of ticketing tools, knowledge bases and reporting solutions. Over three years surveyed organisations:
Download the report now.
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