Act on your customers’ needs

Worldwide, businesses are changing the way they work, how they pay and get paid. As their banking partner, it’s important that you stay ahead of their payment needs. We asked 1,600 finance professionals to share how they have embraced, innovated, and adapted to new ways of working and processing payments.

The 2022 Business Payments Barometer reveals what matters most to your corporate clients.

Here’s what they said:

• Looking ahead, 76% of US businesses are interested in Central Bank Digital Currencies (CBDCs)
• Hybrid working has left businesses exposed to insider fraud, with over half of businesses falling victim
• Alongside fraud prevention, improving cash collection, liquidity management, and forecasting top the list of payment priorities this year
• 85% of US businesses accepted new payment methods and are willing to change their payment terms
• The continued impact of COVID was a top driver of change for companies, together with access to new payment technologies and stopping fraud

Gain deeper insight into what your customers think. Read the full report.