The Ultimate Guide to Contact Center Optimization
Learn how to improve satisfaction and reduce contact center costs with customer journeys
In this ebook, you’ll find out:
- Why contact center leaders struggle to reduce costs and boost satisfaction
- Why customer journeys are the key to contact center optimization
- Six ways journeys help you increase satisfaction and reduce costs
According to Forbes, poor customer service is costing businesses more than $75 billion a year. The pressure to reduce contact center costs is immense. But how do you manage to mitigate contact center costs without sacrificing customer experience?
In this informative guide, you’ll discover why and how leading enterprises are taking a journey-based approach to optimize contact center performance and reduce costs while increasing satisfaction.
By selecting the “yes” option when filling out the above form, you agree to have your contact information passed along for the purpose of following up on your interests and in order to receive communications regarding Illumina products, services, and events. The data sent will be processed in Canada and provided to Illumina who will assume responsibility for processing and opt-out and information removal. Once your information has been processed by Illumina, communication preferences and opt-out can be managed directly on the Illumina website. For more information, please refer to the Illumina privacy policy.