Discover How to Make Every Second Count with Call Progress Analysis

Call centers have operated in parallel with sales and customer service during the pandemic, playing a central role in keeping many businesses afloat. Studies show that sales calls increased by 72% in March and 65% in April 2021, compared to pre-pandemic baselines. To support a return to growth going forward, it’s essential for companies to equip call center agents with the tools and support needed to boost calling capacity and increase revenue.

Auto dialer software can eliminate wasted time and enable agents to focus their skills on what they do best, winning new business, building customer relationships, and closing sales. Did you know there’s more than a 60% chance that a call will not be answered? This is not a good use of an agent’s time.

With Voice Activity Detection (VAD) capabilities, LumenVox’s AI-driven Call Progress Analysis (CPA) gives your auto dialer software the intelligence required to distinguish between humans and machines with greater speed and accuracy to save time and money. Read about the benefits of CPA:

• Improve Customer Satisfaction – Accurately and efficiently delivering messages improves customer satisfaction.
• Create Happier Agents – CPA dramatically reduces inbound calls and reduces the workload for agents.
• Reduce Costs and Improve Efficiency – Automated dialers can significantly contribute to operational cost savings. 

    All information that you supply is protected by our Privacy Policy.
    In order to provide you with this free service, we may share your business information with companies whose content you choose to view on this website.
    By submitting your information you agree to our Terms of Use.
    Third party cookies may be placed, to serve more relevant ads when you browse the web.
    You can learn more about those ads here.

    By selecting the “yes” option when filling out the above form, you agree to have your contact information passed along for the purpose of following up on your interests and in order to receive communications regarding Illumina products, services, and events. The data sent will be processed in Canada and provided to Illumina who will assume responsibility for processing and opt-out and information removal. Once your information has been processed by Illumina, communication preferences and opt-out can be managed directly on the Illumina website. For more information, please refer to the Illumina privacy policy.