INTRODUCTION: HYBRID WORK DRIVES CLOUD COLLABORATION
Hybrid work is rapidly becoming the norm, and this is causing companies to once again evolve their collaboration strategies. Before the pandemic, most businesses were still using on-premises systems with an eye toward the cloud. However, the work-from-home era caused companies to adopt cloud collaboration tools for meetings, messaging and other functions, while keeping on-premises calling in place. This leaves companies with a more complex management and security challenge, as they are supporting a myriad of point products that are a mix of on-premises and cloud. At the same time, they miss out on the productivity and user experience benefits of an integrated solution.
Selecting the right unified communications as a service (UCaaS) platform requires an indepth understanding of the business’s hybrid work drivers.
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