Whether it’s a customer, employee or constituent, people expect high-quality digital interactions from their governments. They want interactions to be accessible, engaging and seamless — just like they get from the private sector. And that’s setting the social and technological pace.
Whether it’s a customer, employee or constituent, people expect high-quality digital interactions from their governments. They want interactions to be accessible, engaging and seamless — just like they get from the private sector. And that’s setting the social and technological pace.
To build this trust, agencies need to consistently deliver not just services at scale, but empathetic services.
This ebook will help you deliver on the promise of digital government.
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