Are Your Support Tools Helping or Hurting Productivity?

This just in: supporting remote and hybrid work is hard. It’s far more complicated to support than office-based work, leaving agents dissatisfied, employees frustrated, and help desk productivity tanking.

In this infographic, uncover the challenges and opportunities ahead according to small and midsize business IT leaders, sourced from a recent IDG study.

    Company Size

    Country

    How would you best describe your involvement in choosing a new remote IT support tool?



    What business challenges are you primarily looking to resolve?




    When you are planning on implementing this solution, when do you think you will be looking to start?



    Who is your current remote IT support provider?





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