IT Service Management for SMBs in a Remote-First World
IT Service Management (ITSM) is everything involving workflows, processes, and technology resources organized around the goal of delivering high-quality IT support. It’s traditionally been the focus of enterpises with massive resources. However, ITSM is a win-win, and can benefit companies of all sizes by standardising tools and workflows to help your small business increase efficiency and productivity.
This guide looks at how ITSM has been redefined for small to medium businesses in the last few years with hybrid work and digital-first communication now a predominant part of everyone’s life. It offers insight on how a unified approach to service management can reduce costs and risks, while ultimately improving both the end user and IT employee experience.