Enabling Limited English Proficient and sensory impaired (i.e., deaf and hard-of-hearing individuals; hereinafter, “LEP/SI”) to communicate effectively is key to creating a positive experience – whether between doctor and patient, employer and employee, government and citizen, or seller and buyer. By working with the various media of interpreting, organizations can provide effective communication options for LEP/SI individuals in a cost-effective manner.
The word “interpreter” often conjures up the mental image of an on-site interpreter – a person physically present to facilitate communication, whether between two people or standing to the side of a stage signing a speaker’s presentation for the benefit of the deaf and hard-of-hearing in the audience. But technology has evolved the very concept of interpreting, adding new and innovative ways to leverage the language skills of linguists around the world. By using telephone and/or internet technology, interpreters can facilitate communication across the room or across the globe.
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