What Techs Can (Or Cannot) Do in a Remote Support Session Can Make Or Break Your Compliance
Technician settings keep remote support sessions extra secure.
While every industry needs to keep an eye on security, when your business is in a sensitive and highly regulated industry like healthcare, compliance is always a top concern. Providing remote support can be a challenge, as it involves accessing and controlling end user devices while needing to stay compliant with PII (personally identifiable info) and PHI (personal health info) regulations.
First and foremost, you need to ensure that your remote support solution provides full permission-based functionality. This means that your end users are in control, and they explicitly provide permission for any action your agent takes on their device during a highly secure session.
Additionally, you want to make sure that your technicians have access only to the tools and information they need to get the job done – nothing more. This ensures that sensitive data is not accessed or compromised during the support session.
With this ebook, you’ll learn how to optimize your technician settings to keep your remote support sessions extra secure. Don’t let compliance concerns hold you back from providing the support your organisation needs. Download now to learn more!