The ESM journey at Swiss RE from heavy modification to the out-of-the-box

Swiss Re’s ServiceNow enterprise service management modernization journey has dramatically reduced costs and increased agility by successfully migrating heavily customized IT, HR, and knowledge management services back to a simplified out-of-the-box ServiceNow solution. They will highlight their first phase’s success and findings and outline their second phase’s approach and progress as they transition from a custom portal to ServiceNow. Learn how they migrated over 1,000 catalog items, including the request fulfillment process, to a simplified OOTB workflow, in addition to how they empower service owners to leverage designers for their own unique needs.

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