Transforming Customer Service and Technology Teams with PagerDuty
Today, customers demand uninterrupted, digital experiences. Research has shown that they start looking for other options after just one minute of an app or service not working. Therefore, to ensure customer satisfaction and retention, organizations need to be transparent and proactive and be able to act fast to resolve any issues.
Transforming your customer support to taking a proactive approach so teams can get ahead of customer issues requires a holistic approach to customer service. You need to seamlessly connect your data, teams, and solutions to solve customer issues faster with greater collaboration and communication. Your support agents need to become “incident commanders” to own the customer issue end to end while mobilizing a response and updating impacted customers.
Join Manjula Talreja, Chief Customer Officer at PagerDuty, as she discusses the key challenges and ongoing transformation in customer service organizations, as well as how adopting an integrated approach that includes tools, data, and operations can uplevel customer support organizations to deliver the experience customers want at scale.
Check out this webinar to learn how customer service organizations are succeeding in their journey to providing better service by:
- Leveraging PagerDuty to create a united front across data, technology, and people
- Breaking down the walls between Support, Engineering, and IT for better collaboration and communication to solve customer issues faster
- Empowering their agents to own customer issues end to end and act as “incident commanders” in managing and mobilizing a response
- Begin transforming their customer service processes to get ahead of customer issues with proactive support and customer communications