The IT Service Desk is evolving – rudimentary ticketing platforms no longer serve the emerging requirements of IT Service Management yet many systems are cumbersome and complex to manage. It is critical that you find the right ITSM software to support your needs today and into the future – giving your team the foundation upon which to build a true center of excellence.

Use this guide from Info-Tech Software Reviews to evaluate the ITSM Marketplace. 5 Key areas to evaluate include:

1. Ease of use, administration & configuration
2. Ability to easily expand to other areas like HR & Legal
3. No-code workflow & automation building
4. Enterprise integration and data sharing
5. Implementation & support service levels

In an ever changing landscape of market players, you can use this guide to help shape your search.