Practical guide to workforce planning
Your employees want more flexibility with their schedules — and they deserve recognition for their value in servicing customers. Keeping employees engaged and happy can make a major difference in meeting strategic goals.
Genesys uses artificial intelligence (AI)-powered software to generate schedules, making a planner’s job easier and more accurate. These AI tools maximize efficiency by balancing the supply and demand of resources with a systematic approach that eliminates human bias and errors — while giving employees the flexibility they want.
Download the guide to learn how to:
- Anticipate volume and the channels to handle it
- Balance business goals with empathy for employees
- Isolate trends and patterns for events
- Identify ways to create practical flexibility
- Build a service-level recovery plan for staffing needs
- Validate changes to previous patterns and trends