Genesys and Salesforce: Unifying CCaaS, WEM and CRM

Genesys and Salesforce have partnered to create a unified artificial intelligence (AI)-powered customer experience and relationship management solution: CX Cloud from Genesys and Salesforce.

Join Sheila McGee-Smith, President and Principal Analyst at McGee-Smith Analytics; Rekha Srivatsan, VP of Product Marketing at Salesforce; and Jack Nichols, VP of Product Management at Genesys, to learn how joint product teams from these two industry leaders are redefining customer and employee experiences to power more deeply connected, end-to-end journeys.

Join the webinar to learn:

  • How a CRM and CCaas will unify the CX and EX
  • Top tools to support and scale your agents
  • Best practices to personalize the CX with AI

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