Genesys Cloud architecture and open platform
The Genesys Cloud platform provides a unified, modern cloud architecture with a single set of pre-integrated microservices for customer experience and workforce engagement management (WEM) on a single codebase. Extensive integrations, open APIs, rich developer tools and native artificial intelligence (AI) enable personalized experiences for every customer on any channel. A single platform with no-code orchestration eases administration and maintenance, minimizes your tech footprint, and empowers both technical and non-technical users to co-create differentiated experiences in real time.
Get the overview to learn how with Genesys Cloud, you can:
- Consolidate systems and lower costs
- Stay ahead of evolving markets and your competition
- Innovate at speed and scale
- Ensure secure, always-on operations
- Strengthen and expand your global footprint