Ispirato da uno tsunami di innovazione digitale dirompente, l’ultimo decennio ha molto probabilmente sperimentato il più rapido cambiamento evolutivo mai avvenuto finora nell’ambito dei sistemi bancari retail. A fronte di aspettative più elevate da parte dei clienti e dello sviluppo sostenuto del settore delle tecnologie finanziarie (fintech), le banche stanno implementando nuove soluzioni all’avanguardia per migliorare la customer experience.
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