The Superhero of Customer Support: Messaging
People message friends and family throughout the day, whenever it is convenient — between meetings, soccer practice, and even at stoplights. This communication also spans multiple channels. Consumers may send a text to mom, share a video with a friend on Facebook Messenger, or reply back to a coworker on WhatsApp within a matter of minutes.
Increasingly, consumers expect brands to offer customer service options in the same way. And more and more, it matters: failure to provide a consistent, high-quality customer experience on your customers’ channels of choice means they could join the 82 percent who say they’ve abandoned a brand over a single bad service experience. Companies are nearly 3 times more likely to retain customers when they get their omnichannel care strategy right.
In this whitepaper, you’ll discover how to make the most of messaging with
resources to help you:
1. Understand why traditional support doesn’t cut it
2. Leverage emerging messaging platforms to build closer relationships with your customers
3. Identify opportunities that messaging offers (and avoid the common pitfalls)
4. Deliver a seamless omnichannel experience now and build for the future
Download the whitepaper now to learn more.
Khoros is a global leader in digital-first customer engagement software. We build enterprise software for digital customer service, online brand communities, and social media management — differentiated by award-winning services with 20+ years of experience. Over 2,000 brands, including 52 of the Interbrand 100 companies, use Khoros to power approximately 500 million daily digital interactions, and create customers for life. Khoros has over 10 industry awards from TrustRadius, Stevie Awards, G2, and more. Khoros, built from Spredfast + Lithium, is part of Vista Equity Partners with nine offices globally.