Retailers are investing in multi-channel fulfillment programs to heighten the shopper experience and deliver unparalleled levels of service and convenience. Though its rollout requires work and investment, it isn’t anything you can’t handle.
Read the ebook to find out the detail behind the 3 key steps as to what the ideal Click & Collect process should look like:
1. Synched-up systems: Laying the foundation for profitable Click & Collect
2. Fine tuning fulfilment
3. Removing the pain from returns
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