Measuring Matters: The Plume Quality of Experience Metric
Introducing a more accurate way for communications service providers to measure customer experience.
Traditional assessments of home-internet connection quality depend on metrics that don’t accurately capture customer experience. They may reliably determine whether a network is fast or slow, but they rarely consider the specific devices found in someone’s home, or what those devices need to work as intended. They also usually ignore factors that exist beyond the router, like WiFi coverage quality, device location, interference, and congestion. The end result is that consumers are often left dissatisfied, and looking for alternative communication service providers.
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