Creating an employee experience that elevates your customer experience

Contact center agents face greater channel complexity, higher interaction volumes and pressure to deliver experiences that keep customers coming back. 

Watch the session to learn how to give your agents the skills to deliver personalized experiences at scale. You’ll also get insights into: 

  • Building an employee experience that reduces turnover 
  • The importance of offering cohesive employee and customer experiences 
  • Workforce engagement management focus areas for 2023 and beyond

    Job Level



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