Das Five9 CX Maturity-Modell hilft Ihnen, den Stand Ihrer CX-Bemühungen zu bestimmen und zu erkennen, worauf Sie sich auf Ihrem Weg des digitalen Wandels konzentrieren sollten.
Anhand des CX Maturity-Modells können Sie Ihren aktuellen Entwicklungsstand beurteilen, notwendige Verbesserungen identifizieren und feststellen, welche Ziele Sie sich setzen sollten, um Ihr CX von einer Kostenstelle in einen Werttreiber zu verwandeln, der die Kunden begeistert.
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