Aligning the right patient services with each therapy is critical to improving adherence, and in turn, generating better health outcomes. And, the data gathered through patient interactions may inform the right service interventions and improve patient experience.

Consumers generally welcome these support programs, especially as they continue to take a more active role in their own health care. In fact, the Salesforce 2019 Connected Health Care Consumer Report found that consumers largely agree on the importance of pharmaceutical companies providing education on how to get the most from a medication (93 percent), sharing advice or resources to help ensure a medication is taken properly (91 percent), and following up on progress and outcomes (83 percent).

This white paper will describe how to select and scale a business model for your patient services program, and how Deloitte’s ConvergeHEALTH™ Connect for Life Sciences (CHC) combined with Salesforce Health Cloud can enable your organization to deliver effective support that patients now expect