In this paper, we define remote monitoring as a service for checking the health of IT infrastructure equipment, performed by infrastructure vendors or third parties from afar. These services1 for IT power, cooling, micro data centers, and associated infrastructure systems have been around for over 10 years. But traditional offline services are limited compared to new digital services available today. These new services take advantage of cloud computing, data analytics, artificial intelligence (AI), and mobile apps. They also can directly link to maintenance (or “dispatch”) services for faster, more proactive equipment management.
The general concept of monitoring today is widely understood and anyone with a fitness tracker, continuous blood glucose monitor, or a learning home thermostat has had firsthand experience in how advances in IT have improved their lives. In particular, users benefit from immediate knowledge from their devices (e.g. calories burned, blood sugar level, etc.). However, most today are not benefiting from big data analytics and machine learning (AI). These and five other trends are poised to revolutionize how managers operate and maintain data centers.
This paper explains seven trends that are defining next-generation data center and edge computing remote monitoring services and its benefits. We describe the requirements to attain these benefits, and describe how operations and maintenance will evolve in the future.
Digital Remote Monitoring and Dispatch Services’ Impact on Edge Computing and Data Centers
