Call centers have operated in parallel with sales and customer service during the pandemic, playing a central role in keeping many businesses afloat. Studies show that sales calls increased by 72% in March and 65% in April 2021, compared to pre-pandemic baselines. To support a return to growth going forward, it’s essential for companies to equip call center agents with the tools and support needed to boost calling capacity and increase revenue.
Auto dialer software can eliminate wasted time and enable agents to focus their skills on what they do best, winning new business, building customer relationships, and closing sales. Did you know there’s more than a 60% chance that a call will not be answered? This is not a good use of an agent’s time.
With Voice Activity Detection (VAD) capabilities, LumenVox’s AI-driven Call Progress Analysis (CPA) gives your auto dialer software the intelligence required to distinguish between humans and machines with greater speed and accuracy to save time and money. Read about the benefits of CPA:
• Improve Customer Satisfaction – Accurately and efficiently delivering messages improves customer satisfaction.
• Create Happier Agents – CPA dramatically reduces inbound calls and reduces the workload for agents.
• Reduce Costs and Improve Efficiency – Automated dialers can significantly contribute to operational cost savings.
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