Fifth Edition State of Service

What You’ll Find in This Report

For the fifth edition of our “State of Service” report, Salesforce Research surveyed 8,050 customer service professionals to determine:

  • How service organizations continue to adapt to an ever more digital-first environment
  • How economic uncertainty is impacting plans for investments in people, processes, and technology
  • The evolving role of field service in overall customer service strategies
  • Approaches to talent management and development in a challenging labor market

    Country

    Are you looking to purchase a CRM or switch providers?

    Are you open to having a discovery & introduction discussion about Salesforce's products and services?

    All information that you supply is protected by our Privacy Policy.
    In order to provide you with this free service, we may share your business information with companies whose content you choose to view on this website.
    By submitting your information you agree to our Terms of Use.
    Third party cookies may be placed, to serve more relevant ads when you browse the web.
    You can learn more about those ads here.