Learn how telecom providers use customer journey management to reduce costs, improve performance and increase customer satisfaction
Your customers expect frictionless experiences whether they engage with self-service channels or connect with agents.
When customers rely on the contact center, there’s a lot on the line: recent studies show that a majority of customers say they would switch to a competitor because of one bad service experience.
But managing a contact center is complex with the proliferation of digital touchpoints, AI technology and remote agents. Traditional solutions prevent visibility across service channels and often result in frustrating and complex experiences. This leads to high costs, low customer satisfaction and high employee turnover.
It’s time to transform the way you approach contact center optimization.
In this ebook, you’ll discover a collection of four use cases and examples of how leading providers are using customer journey management to:
By selecting the “yes” option when filling out the above form, you agree to have your contact information passed along for the purpose of following up on your interests and in order to receive communications regarding Illumina products, services, and events. The data sent will be processed in Canada and provided to Illumina who will assume responsibility for processing and opt-out and information removal. Once your information has been processed by Illumina, communication preferences and opt-out can be managed directly on the Illumina website. For more information, please refer to the Illumina privacy policy.
Cookie | Duration | Description |
---|---|---|
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |