Generative AI 101: What’s Now, What’s Next

Contact centers are leveraging artificial intelligence (AI) to improve performance, boost efficiency and deliver a more personalized customer experience at scale. 

Watch the session to hear AI leaders discuss possibilities and challenges with the technology. You’ll also get info on how AI can improve customer and employee experiences. Plus, you’ll gain insights on: 

  • Generative AI customer and employee experience use cases 
  • AI ethics and how it applies to generative AI 
  • Turning AI promises into reality

    Job Level



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