How can digitization make life easier for citizens?
The city’s adoption of a more flexible working model has had a significant impact on employee wellbeing, lessening the need for long commutes for many staff and allowing any staff member who chooses to work remotely to do so as effectively as onsite. “Our remote working program went from five people working remotely to 800 in just 36 hours,” says Joseph. “This was because of all the planning we had done to support a secure, mobile, digital experience through platforms like ServiceNow. Any initial worries we had about staff not being productive if they weren’t in the office were rapidly banished.” In fact, remote working has been so successful the organization is empowering workers to choose how much time they spend working in the office in the future.