How Iress solves customer issues 4 times faster with Slack

Iress eliminated 500 emails per day by managing critical issues in Slack.

Leveraging Slack has part of a broader support strategy has helped Iress to:

  • cut the average response time for complex customer issues from 8 days to 2, and
  • led to a 64% decrease in the customer support ticket backlog.

See how.


    Company Size





    All information that you supply is protected by our Privacy Policy.
    In order to provide you with this free service, we may share your business information with companies whose content you choose to view on this website.
    By submitting your information you agree to our Terms of Use.
    Third party cookies may be placed, to serve more relevant ads when you browse the web.
    You can learn more about those ads here.