IDC Research: How did Novartis boost patient engagement?

For Novartis, Salesforce had everything it sought in a tech partner to step up patient engagement, at scale and fast. That includes a modern architecture that fits with existing systems; minimal coding, and 88% configurability. 

IDC Research reveals the rollout of Health Cloud in Latin America and Canada saw:

  • 3x faster setup for new care plan templates
  • 10% gain in territorial reach
  • 20% drop in enrollment time
  • Several new loyalty programs, up from just one

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