Il percorso verso un customer service eccezionale ha preso una nuova direzione. I clienti di oggi devono percorrere una strada più accidentata e chiedono aiuto per adattarsi all’inaspettato. Ciò significa che i team del servizio clienti devono imparare a muoversi in una nuova realtà, offrendo al contempo customer experience ricche e gratificanti. Scarica questo eBook per scoprire come reinventare il tuo customer journey con aspettative del servizio clienti completamente nuove.
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