Select Country*United StatesCanada

Select Industry*AccountingAerospace & DefenseAirlines/aviationAlternative Dispute ResolutionApparel & FashionArchitecture & PlanningArts And CraftsAutomotiveAviation & AerospaceBankingBiotechnologyBroadcast MediaBuilding MaterialsBusiness Supplies And EquipmentCapital MarketsChemicalsChemicals, Petrochemicals And GasesCivic & Social OrganizationCivil EngineeringCommercial Real EstateComputer & Network SecurityComputer GamesComputer HardwareComputer SoftwareConstructionConsumer ElectronicsConsumer GoodsConsumer ServicesCosmeticsDefense & SpaceE-learningEducation ManagementElectrical/electronic ManufacturingEntertainmentEnvironmental ServicesEvents ServicesExecutive OfficeFacilities ServicesFarmingFinancial ServicesFine ArtFood & BeveragesFurnitureGambling & CasinosGovernment AdministrationGovernment RelationsGraphic DesignHigher EducationHospital & Health CareHospitalityHuman ResourcesImport And ExportIndividual & Family ServicesInformation ServicesInformation Technology And ServicesInsuranceInternational Trade And DevelopmentInternetInvestment BankingLaw EnforcementLegal ServicesLibrariesLogistics And Supply ChainLuxury Goods & JewelryMachineryManagement ConsultingManufacturingMaritimeMarketing And AdvertisingMechanical Or Industrial EngineeringMedia ProductionMedical DevicesMilitaryMining & MetalsMotion Pictures And FilmMuseums And InstitutionsMusicN/aNanotechnologyNatural Resource ProductsNewspapersNon-profit Organization ManagementOil & EnergyOrganizationsOutsourcing/offshoringPackage/freight DeliveryPackaging And ContainersPaper & Forest ProductsPerforming ArtsPharmaceuticalsPhotographyPlasticsPolitical OrganizationPrimary/secondary EducationPrintingProfessional Training & CoachingProgram DevelopmentPublic Relations And CommunicationsPublic SafetyPublishingRailroad ManufactureRanchingReal EstateRecreational Facilities And ServicesReligious InstitutionsRenewables & EnvironmentResearchRestaurantsRetailSecurity And InvestigationsSemiconductorsShipbuildingSporting GoodsSportsStaffing And RecruitingSupermarketsTelecommunicationsTextilesTobaccoTranslation And LocalizationTransportation/trucking/railroadUtilitiesVenture Capital & Private EquityVeterinaryWarehousingWholesaleWine And SpiritsWireless

Company Size
Micro (1 - 9 Employees)
Small (10 - 49 Employees)
Medium-Small (50 - 199 Employees)
Medium (200 - 499 Employees)

Select Job Title*Call Center ManagerDirector of DigitalSr. Director of DigitalDirector of Digital MarketingSr. Director of Digital MarketingDirector, Digital StrategyDirector, Digital ExperiencesDirector, Digital EngagementDirector, Digital Experience StrategyDirector, Digital AnalyticsDirector, Digital Product ManagementDirector, Digital OperationsCMOSVP MarketingVP of MarketingChief Revenue OfficerDigital Experience OfficerVP of Digital ExperienceCustomer Success OfficerSVP Customer SuccessVP Customer SuccessDirector Call CenterVP of Call Center OperationsChief Information OfficerChief Technology OfficerDirector, Contact Center OperationsVice President Of Customer SupportDirector - IT Business Technology ServicesDirector Information Technology OperationsDirector IT OperationsDirector of IT InfrastructureVice President Of LendingVice President OperationsVP of SupportAVP, Contact Center TechDirector Contact Center TechSVP, Head of InfrastructureHead of Infrastructure

Select Job Function*IVRIT InfrastructureIT ArchitectureInformation TechnologyEcommerce/Digital ChannelsCustomer ServiceCustomer ExperienceContact Center Management

Job Level
C-Level
VP
Director
Manager

What is the biggest challenge you are experiencing with your current customer experience platform?
Challenges supporting complex and personalized customer engagements
Challenges engaging and empowering call center agents
Challenges integrating new capabilities or AI (artificial intelligence)
Challenges measuring and tracking employee and business KPIs
Challenges unifying customer interactions across phone, email, chat, text and social channels
I don't have a contact center platform and I am currently evaluating vendors

Select Number of Contact Center Agents*1-1011-2021-5051-100101-200201-500501-10001000No contact centerDon't know

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