Journey to modernizing IT services
The possibilities are enormous—but the work to get there doesn’t have to be.
- Modernizing helps teams scale—more gets done, and gets done better
We talk about automating workflows, speeding delivery, and providing visibility. But what does that really mean in practice? Work has changed—and IT services can help your workforce not only adapt but actually thrive.
- Boost productivity 20%
Employees get the answers they need, when they need them, and can easily take action. IT can focus on the toughest challenges and provide service at scale. Everyone wins. How? Natural language virtual agents and self-service support.
- Increase agent efficiency 66%
AI-assisted recommendations immediately focuses agents on the right resolutions to help triage cases.
- Drive satisfaction up by 25 points
With Now Mobile, employees can get work done wherever they’re at—and get real results real fast