Kundeninteraktion: Kapazitäten ausbauen in wechselvollen Zeiten

Erfahren Sie, mit welchen Best Practices führende Kundenservice-Unternehmen gewährleisten, dass gewöhnliche Kundenanfragen auch in ungewöhnlichen Situationen in Echtzeit bearbeitet werden. Die folgenden Themen werden behandelt:
  • Ermöglichung von mehr automatisierten Selfservice-Optionen
  • Bereitstellung von schnellen Antworten bei Kundenanfragen
  • Unterstützung für Service Desk-Mitarbeiter, um Kundenprobleme automatisch zu lösen

    [select* industry first_as_label "Select Industry*" "Advertising/Media/Publishing" "Aerospace and Aviation" "Agriculture and Forestry" "Automotive" "Banking/Accounting/Financial" "Computer and Technology" "Education and Training" "Engineering and Construction" "Entertainment/Travel/Hospitality" "Food and Beverage" "Government and Public Administration" "Healthcare" "Insurance" "Legal Solutions" "Manufacturing" "">Marketing" "Non profit Organizations" "Other Industry Not Listed" "Pharmaceutical" "Public Relations" "Real Estate" "Retail and Wholesale" "Scientific" "Telecommunications" "Transportation and Shipping" "Utilities" "VAR/VAD/System Integrator" ]

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