In the world of financial services, customer satisfaction is a key factor to success. This success has been challenged by the need to provide services in a way that protects the health of all involved while strengthening customer relationships.
Mosaicx uses intelligent voice technology and messaging to help customers find information and use self-service for their inquiries, resolve issues, without the need for a live agent. If a customer prefers human interaction especially when it comes to sensitive financial issues, Mosaicx recommends the next-best action and passes information to help an agent find a solution.
Download the Mosaicx playbook for financial services to learn how banks, credit unions, and related businesses use conversational AI to lower customer service costs and create better experiences for their members
Mosaicx Conversational AI for Financial Services
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