COVID-19 has changed how we work together, and IT Service Operations must find new ways to improve efficiency while continuing to deliver great experiences to the new hybrid workforce. At ServiceNow, our ITSM practice uses automation and our Predictive Intelligence, Coaching, and Continual Improvement Management products to optimize performance to Core Incident, Problem and Change ITSM processes. We’ll share how these applications work together, how issues and tasks flow through our ITSM operating model, and how we’re driving operational excellence and service quality.
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