Optimizing the Customer Experience Across Digital Channels
Delivering an outstanding digital customer experience is no longer optional, it’s an essential differentiator for businesses that can deliver a significant competitive advantage.
During this virtual panel we discuss how to embed powerful digital experiences for a more engaged, satisfied and loyal customer base and learn how to develop a digital customer experience strategy that achieves business objectives, accurately reflects your brand, and supports the needs of your customer.
Guest speakers include:
- Vakul Talwar, Head of Experience, Afterpay Touch
- Julienne Harry, GM- Digital Experience, Lendlease
- Adam Nason, Head of Customer Experience, CitiPower and Powercor
- Rob Lawson, Partnerships, Google
- Booth Fellers, GM, Asia Pacific, Khoros
Khoros is a global leader in digital-first customer engagement software. We build enterprise software for digital customer service, online brand communities, and social media management — differentiated by award-winning services with 20+ years of experience. Over 2,000 brands, including 52 of the Interbrand 100 companies, use Khoros to power approximately 500 million daily digital interactions, and create customers for life. Khoros has over 10 industry awards from TrustRadius, Stevie Awards, G2, and more. Khoros, built from Spredfast + Lithium, is part of Vista Equity Partners with nine offices globally.