Rentalcars.com Embraces WFM to Support Global, Seasonal Contact Center Needs

With 80 different nationalities—using 40 different languages—staffing its global contact centers, Rentalcars.com faced a complex task of scheduling and sourcing talent made more difficult by the manual way it was handled.

Planners who still used spreadsheets often spent four days of intensive manpower preparing advisor work schedules, then spent even more time making any changes that came about. As Rentalcars.com’s business grew, so did the number of contact center advisors it employed—and so did the scope of its contact center scheduling issue. Read how Rentalcars.com embraced WFM to support their global contact center needs.

    What contact center processes are you most looking to improve?



    About how many contact center agents are at your company?



    All information that you supply is protected by our Privacy Policy.
    In order to provide you with this free service, we may share your business information with companies whose content you choose to view on this website.
    By submitting your information you agree to our Terms of Use.
    Third party cookies may be placed, to serve more relevant ads when you browse the web.
    You can learn more about those ads here.