Retail Report 2023: Connecting Ambitions
Change is always accompanied by opportunity. As uncertainty becomes more palpable in the current economic climate, US retailers’ ambitions are shifting to cutting costs and protecting their bottom line. They’ll need to invest in technology that will help them connect the dots and strengthen their business in the long run.
In this report, we’ve collected insights into business strategies adopted by retailers across the globe and compared with the US. Trends show that retailers are focused on optimizing loyalty programs, increasing efficiency, diversification, and looking for effective strategies to prevent fraud.
The biggest takeaway? Connecting payments to other parts of the business will open up a realm of possibilities. And tech-first solutions will bring much-needed agility to big businesses by giving teams the time and resources to create better shopper experiences.
What investments retailers make in technology today, will open up new opportunities tomorrow.