State of customer experience in healthcare

Telemedicine. Self-service patient portals. Chatbots to automate health insurance claims. All of these major trends in healthcare are providing a new paradigm for service interactions that not only focus on providing expert patient care, but also on delivering a superior patient experience.

This report offers healthcare CX leaders insights on new CX priorities in healthcare and ways to address them. Download this report to learn how to:

  • Focus on the journey to reshape patient and provider experiences
  • Use AI, data and cloud tech to listen and understand
  • Empower agents with tools that make their work easier

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