State of customer experience in retail
CX leaders in retail are focusing their improvements in three key areas: improving efficiency through greater self-service; workforce training and engagement; and not only using data and artificial intelligence for customer understanding and personalization. This report provides retailer CX leaders with insight on the shifts driving these priorities, as well as information on how best to address them.
Get this report to learn how to:
- Banish bad bots to make self-service a win-win
- Empower agents with training and technology
- Tap opportunities for true personalization