The 2022 State of Remote Support Market Trends

This eBook discusses remote support market trends. When you read this eBook, you will see data showing: 

• How supporting users in geographically dispersed locations has become the dominant support model employed by organizations and how this shift, along with macro trends like the Great Resignation1 and increased device choice, has introduced new complexities for help desk teams to navigate. 

• The degree to which organizations prefer remote session technology to deliver remote support over alternatives and why (both in the context of IT efficiency and end-user experience). 

• That increased investment in remote session technology is directly correlated to improved business outcomes, like accessing broader talent pools, improving end-user satisfaction, and increasing help desk staff throughput.

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