The Future is Distributed: Customer and Employee Relationships in the Digital Age
This report looks at the impact of the acceleration of distributed work on customers, employees, and organizations. It includes insights on the human and structural effects of these shifts as well as strategies to enable leaders to navigate digital business, empower people, and build strong and resilient ecosystems.
Read on and find out how:
• Digital and distributed ways of working are changing customer and employee expectations
• Organizations are building resilience for the long term
• Organizational communication dynamics are shifting, requiring changes in leadership style