Les détaillants investissent dans des programmes d’exécution multicanaux pour améliorer l’expérience client et offrir des niveaux de service et de commodité inégalés. Bien que son déploiement nécessite du travail et des investissements, ce n’est pas quelque chose que vous ne pouvez pas gérer.
Lisez l’ebook pour découvrir en détail les 3 étapes clés de ce à quoi devrait ressembler le processus Click & Collect idéal :
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