The Genesys Cloud Platform A composable customer experience platform that helps companies differentiate faster, adopt easier and architect better. No matter where the conversation...

Genesys Cloud architecture and open platform The Genesys Cloud platform provides a unified, modern cloud architecture with a single set of pre-integrated microservices for...

Genesys and Salesforce: Unifying CCaaS, WEM and CRM Genesys and Salesforce have partnered to create a unified artificial intelligence (AI)-powered customer experience and relationship...

CX Cloud from Genesys and Salesforce This jointly released solution natively combines a unified, artificial intelligence (AI)-powered agent workspace in Salesforce Service Cloud with...

Beyond basic integration: Unify your CRM system and contact center As customer expectations increase and CX strategy grows more complex, the burden of keeping...

2024 Contact center buyer’s guide Artificial intelligence (AI) continues to transform every area of business, and that power brings new opportunities for growth. It...

Five ways leading brands use AI For years, artificial intelligence (AI) has been touted to handle many issues with customer experience and organizational efficiency....

Weave insights with fit-for-purpose data into a seamless fabric Microsoft Fabric promises to empower data and business professionals alike to unlock the power of...

BOGE Drives Business Optimization Success by Upgrading HCL Domino BOGE KOMPRESSOREN Otto Boge GmbH & Co. KG has been a renowned and established manufacturer...

HCL Domino Restart Restart Domino as your unified application development platform. Upgrading to the latest release unlocks new features, enables OS compliance, reduces security...