Elevate your personalisation, exceed customer expectations. The business value of personalisation. Retail Retailers that can leverage a unied view of the customer to deliver...

Elevating personalisation. Executive summary This eBook outlines the path to excellence in personalised customer experience. You’ll learn why stepping up your personalisation game is...

Orchestrating the customer journey for retail success. The digital economy is in full swing – and full of twists and turns. The customer journey...

Orchestrating Customer Journeys in Telco Media and Entertainment. Digital marketers have been talking about the promise of customer journeys for years. The vision of...

Meet the moment. You’re sitting comfortably on the couch, and have just finished watching the last episode of your current favourite series on Sky...

Trust – the ticket to a lifetime of fan loyalty. Become a fierce fan of trust. The media and entertainment industry is more competitive...

Be the financial lighthouse in today’s economic storm. Customers everywhere are up against some tough challenges that could have big implications on their futures....

Data: Retail’s most important inventory. Twenty-four hours before this weekend’s family camping trip, Charlie realises he forgot to get new sleeping bags. A quick...

Take 5 steps towards greater retail success. In the last few years, the way we shop has changed dramatically. Digital commerce increased 76% year-overyear,...

Driving success in the subscription economy. The digital paradigm shift: a new role for subscriptions in TME. Subscription-based business models are a key component...